Prestigious Certification Recognizes Abra Team for Delivering Top Quality Customer Support

Sage Software (formerly Best Software) is pleased to announce its Customer Support teams for the Abra, FAS and Time Tracking (Carpe Diem and TimeSheet Professional) products have achieved certification under the prestigious Support Center Practices (SCP) Certification program, after an extensive audit of their St. Petersburg, FL and Herndon, VA Support Centers. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry.

"After almost a full year of dedicated effort, I'm proud that the Customer Support teams for our Abra, FAS and Time Tracking products have achieved SCP Certification," said Himanshu Palsule, SVP and general manager of Specialized Business Solutions at Sage Software. "This certification places our support professionals among the top customer service organizations in the industry, and confirms what we already knew - Sage Software is comprised of exceptional individuals dedicated to delivering the best possible service to customers every day."

SCP Certification, an internationally recognized standard created with the Service & Support Professionals Association (SSPA), a consortium of leading technology companies and Service Strategies, defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the over 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.

"By passing the rigorous requirements necessary to achieve SCP Certification, Sage Software has made it clear they are committed to delivering world-class support to their customers," said Ben Stephens, SCP auditor for the Sage Software customer support teams. During the SCP Certification audit, Sage Software demonstrated a clear commitment to customer satisfaction and continuous improvement.

About Support Center Practices (SCP) Certification

The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and forty of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering World Class support. The SSPA represents over 23,500 service executives in over 2,700 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. For more information about SSPA, visit http://www.thesspa.com/. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits.

For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864, email info@servicestrategies.com or visit http://www.scpcertification.com/.